The TELUS workforce acknowledges that our operate spans numerous Territories and Treaty parts and we're grateful for the normal Understanding Keepers and Elders who will be with us these days, individuals who have gone in advance of us and the youth that inspire us.
Concentrate on a doable fraud or misrepresentation currently being executed by some individuals boasting to get Telus personnel. They could be contractors, or Unique promotion reps, or simply employees who're intentionally misrepresenting Telus.
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The folks doing this are certainly not resellers. They are really scum and con artists. And they need to be prosecuted.
If an automated assistant asks for The main reason of the get in touch with, mention "I would like to make payment preparations for my mobility Monthly bill".
I far too are already hoodwinked into signing up with them - cellular, internet and home stability. Was instructed my mobile won't increase if I enhance (Bogus, which I should have known improved although the rep held insisting right after inquiring quite a few occasions). Home protection is just not needed for me, even so the worsted part of it is the fact that It can be seriously not something which is reputable. My lock that is supposed to unlock with a passcode refuses to operate. The installer arrived back to fix it but it labored two times immediately after he reset it then not considering that. Then Should the internet goes out it truly is worthless, as far as I'm able to see It is really offline then.
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@chris14 I desired to clear up some inaccurate details. We will repair service TELUS owned downed lines at no demand. We will only clear away the line absolutely for construction/renovation uses but there is a cost involved. We sent you A personal message in the event you want to maneuver forward with either circumstance.
I devote about $4500 a yr with Telus. In January I bought an outside digital camera for $7/month but regretted it and wished to return it. It had been new during the box - only plugged in to check it. Following a few hours ready on the telephone I discovered that there is a $340 charge to cancel. That may be a large amount for just a $fifty digital camera. I pleaded Together with the agent to waive the price due to the fact I am a loyal customer for therefore very long. He claimed a manager will get in touch with to discuss. No person identified as back again. Per month later on I tried again. At last, in April, immediately after 8 hours to the mobile phone about this concern as many as that time, I gave my ultimatum… waive the significant cancellation fee or I terminate all of the services with Telus and go elsewhere. No. So, I cancelled anything. A shame, simply because I haven't had one particular concern While using the Tv set, internet, or mobile phones and liked Telus… for more than 14 yrs. Though the $7 demand persisted. Sigh. Much more several hours within the telephone. Why is this the only real way to communicate? It is so disheartening plus a colossal waste of time.
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Indeed I tried chat and bought linked having a Are living human being but they instructed me I had to connect with. Not sure exactly what the Reps on the chat can help with.
So inefficient. An email would receive the message throughout a good deal much easier. The subsequent agent explained sorry and may reverse the final thirty day period’s charge and terminate it. The following thirty day period A different $7. Sigh. About the mobile phone again in excess of 1-one/2 hour. The next agent was defending her employer and implying I had been Erroneous. Just demand me the $340 and prevent the $7 monthly Invoice and terminate the digicam, I begged her, and afterwards I finished the decision. She remaining a message stating she can't proceed Using the cancellation considering the fact that I hung up. At this time I’m sensation bodily ill from it. I get in touch with once more… forty five minutes. Remember to, just close this romance now. Last but not least An additional agent confident me It will be cancelled. In whole, about eleven several hours over the cellular phone since February attempting to deal with the digicam return. It felt like punishment… just as if I’m the enemy - just after expending about $forty,000 with Telus over the years and under no circumstances once complained. I’m quite individual and polite. My ask for was so very simple. The full matter was designed painfully challenging and prolonged for months.
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Back in the day, you experienced a decision of businesses. Now We have now megacorps that swallow every single option preference up so you're remaining with three possibilities spanning an entire region, all of which collude with Telus internet support eachother to extort It really is customers.